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Issue Resolution


Learning Objectives

  • No successful business can allow issues to go unresolved because minor issues can quickly swell into divisive issues.
  • Good leaders recognise negative issues and act on them instantly.
  • But effective action requires insight, knowledge and awareness and a soundly planned remedial action.
  • Learning how to apply DIET™ gives you a proven situational analysis process to define business issues.
  • Get to know how and when to apply the relevant tools to resolve issues.
  • Get beneath the words and learn how to understand the “true cause” of comments, information and consternation.
  • See how to assess the importance of particular factors by numerating them against a balanced scorecard such as Seriousness, Urgency and Growth (SUG).
  • Learn how to validate your accuracy of understanding and interpretation of cause, effect and remedy.
  • “Litmus test” scenario solutions to gauge reaction and determine the likelihood of acceptance of any chosen course of action.
  • Learn how to escalate and progress issues through a network of your own contacts and colleagues. These are people chosen for their knowledge, experience, expertise and connections. They are people that can help you to forge resolutions.

Transformation Modules


Relevance

Successful issue resolution is not a process of isolation.

Success requires teamwork, acute understanding and free channels of feedback and open communication.

There are proven techniques that will enable you to identify possible causes and chart a plan of action.

What is said is often not reflective of fundamental causes.

You need to be able to read behind the words, assess the cause(s) and act with urgency.

TPI tools, methodology, techniques and training are designed to help you to resolve issues while in their infancy.