Learning Objectives

• Teamwork is the glue that binds any business together.
• Success demands collaboration, co-operation and communication, but achievement at the highest level is difficult to achieve without solid team support and excellent rapport.
• What makes a great team? Understand the disparate elements that comprise solid and successful rapport in any leadership situation.
• Rapport means lots of different things to other people. How do you blend other people’s differences into a unified, focused and effective whole?
• Building rapport impacts heavily on behaviour, values and attitudes. How do you successfully manage the elements that can undermine all of your achievements?
• Know when and to how apply a broad range of rapport building techniques including:
1. The power of body language – recognising the verbal and non-verbal signs issued by others and use new skills to build more effective connections.
2. Use dialogue skills and active listening techniques to build bridges that will overcome apathy and inspire confident action.
3. Broker empathy in ways that balance interpersonal relationships with the needs and drivers of the business.