“We must encourage leaders who have vision and can communicate it in meaningful ways to their organisation.”

“We need leaders who can inspire people in an ever-changing business environment and keep them challenged and motivated.”

“We want leaders who are trusted and who encourage others to take risks, be creative and innovative...people who truly influence.”

“We need team-orientated and performance focused managers.”

“We have to develop managers who are receptive to coaching and its effects.”

“We must have managers adept at managing performance and nurturing future talent.”

“We need to become more proficient at acquiring and retaining customers.”

“Our business strategy necessitates us gaining a larger share of the customer wallet.”

“We need to know how to develop ever-deepening relationships with our customers.”

“We need people to behave more cross-functionally if we are to achieve our business goals.”

“We have to have teams that understand how to operate at their best in a virtual environment.”

“Our people have to think in collaborative terms, not in selfish and small-minded ways that inhibit creativity and ultimate growth.”

“We need to have consistent communication to all stakeholders.”

“We get constant feedback from our people that we need to be better at listening...and showing that we’ve heard.”

“We need to encourage greater participation in the vision of future success.”